Refund policy
All returns must be within 30 days of the date of purchase invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received, with all original documentation, boxes, etc. All returns are subject to a 20% restocking fee.
There are no returns on used parts, closeouts, or special order items.
Special order items include but are not limited to Wheels, Body Kits, and any non-USA special order items. All returns must arrive at the AutoHouseSupply returns processing center in California within 30 days of the date of your original invoice.
Make sure to insure the product when you ship it back to us. If we receive an item that was damaged, or your package is lost by the courier, you will receive no credit from AutoHouseSupply and you must handle the damage claim with the courier directly. You assume all responsibility associated with processing an insurance claim with the courier you select.
All returns must have a return authorization email confirmation associated with them. To get a return authorization confirmation email us at support@Autohousesupply.com with “Return Authorization Request” in the subject line and we will email you with the return address and return authorization confirmation. AutoHouseSupply does NOT refund shipping charges.
Damaged and/or Missing Parts Policy:
Any shipment shipped via UPS, FedEx, DHL, U.S. Postal Service, Pilot Freight, any Freight Company, any Freight Courier, or any other Shipping Courier of any kind that is damaged while in transit, must be reported back to AutoHouseSupply within 2 days after the delivery date. Failure to do so will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS!
We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon our being paid by the courier, we will replace or repair any damaged part(s) you have identified. If the courier denies paying us, AutoHouseSupply is under no obligation to give or repair, or replace any part(s) you deemed damaged, as the courier is the company responsible for your damaged part(s), not AutoHouseSupply.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
Any shipment shipped via any freight service (LTL) must be inspected BEFORE signing for the shipment. If a shipment is signed for before inspecting the shipment and the shipment is damaged, this will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS! Virtually ALL body kits and pieces (among other items) are shipped via LTL, so please be familiar with this policy and ask us questions BEFORE you receive the delivery!
We will use LTL services to deliver items such as body parts, transmissions, and engines. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon our being paid by the courier, we will replace or repair any damaged part(s) you have identified. If the courier denies paying us, AutoHouseSupply is under no obligation to give or repair, or replace any part(s) you deem damaged, as the Courier is the company responsible for your damaged part(s), not AutoHouseSupply.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any shipment missing a part, parts, or part of a "kit" (such as a turbo kit, fuel system, etc.) must be reported to us in writing (e-mail to support@Autohousesupply.com) within 48 hours of receiving the shipment. Failure to report any missing parts in writing within 48 hours voids any possibility of us sending you any additional parts we allegedly owe you. It is very rare for us to leave a part out from your order prior to shipment. Thus we will require pictures of all the parts you did receive emailed to us within 48 hours of you notifying us of any alleged missing parts.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
On occasion, a courier will damage a box and it will come open, spilling contents while in transit to you. If this is the case, we will assist you in filing a claim with the courier for them to pay us to replace your missing part(s). Note, your claim, in this case, is with the courier, not with AutoHouseSupply. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon our being paid by the courier, we will replace any missing part(s) you have identified. If the courier denies paying us, AutoHouseSupply is under no obligation to give you any part(s) you alleged missing, as the courier is the company responsible for your missing part(s), not AutoHouseSupply
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Special Orders:
Any item that is special order may require a deposit or full payment in advance at the time the order is placed. No portion of the deposit nor the full payment is refundable under any condition or circumstance.
Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. AutoHouseSupply will not be held responsible for delays from manufacturers, transportation/shipping companies, or products being held at customs.
Credit Policies:
Credit is typically issued within one week (5 business days) of receiving a returned part back at AutoHouseSupply. As different credit card companies require varying amounts of time to apply for said credit, AutoHouseSupply cannot estimate any additional time required for that credit to appear on any individual's credit card.
There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to AutoHouseSupply unless we instruct you to do so! Simply contact us at support@Autohousesupply.com so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, US Postal Service, DHL, an LTL Freight Carrier, etc.).\
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.